Live
PUNTA ratkaisut yrityksesi tehokkuuden ja tuottavuuden parantamiseksi
Pick-up Service Point
Enables efficient pick-up service organization even without initial investment
Logistics efficiency
Service producer can decide the place and way to storage the customer orders
Ease of order management
An easy-to-use mobile application to manage orders on site
Enables efficient pick-up service organization and customer communication
Live - Pick-up Service Point
Pick-up solutions enable the expansion of the store’s business in a way that suits the customers everyday life, often better than home delivery. An option to pick-up lockers is a service pick-up point where you can also deliver orders that cannot be stored in lockers.
The Live pick-up point is based on the Operative suite mobile application of Punta Admin Suite cloud service which enables efficient organization of pick-up service and customer communication. Live pick-up point can be set up with low starting costs because a locker is not needed.
Our system communicates fluently with the customer telling them the standby state of the pick-up. The customer can inform through the system their arrival time and the customer service personnel can organize the pick-up logistics efficiently.
![Punta Live Palveleva noutopiste](https://www.punta.fi/wp-content/uploads/2024/03/Punta-Live-Palveleva-noutopiste.png)
Punta Smart Solutions
Punta Operative Suite
A mobile application to manage orders on site
- Operative Suite enables setting up a pick-up point even without initial investment. With this system it is possible to replace the cumbersome manual practices of collection
- Punta Operative Suite creates an overall overview of all upcoming orders. The system asks the customers for a notification of arrival, so products can be retrieved from the warehouse beforehand, and in this way, optimize the logistics.
- The system follows and manages both the automated pick-up lockers and service pick-up points making it possible to move orders flexibly between these two
- Depending on the user’s rights the system can be used to manage one or several pick-up points
- Easy to use
- Functions well with different mobile devices, from phones to tablets
![Punta Operative Suite](https://www.punta.fi/wp-content/uploads/2024/03/Punta-Operative-Suite.png)
![Punta Live Customer UI - Asiakkaan noutokäytöliittymä](https://www.punta.fi/wp-content/uploads/2024/03/Punta-Live-Customer-UI.png)
Punta Smart Solutions
Customer’s pick-up user interface
Browser based user interface
- The customer gets a SMS of their order
- In the SMS there is a link that guides the customer to a browser-based sign in application
- The application offers the customer an easy way to inform the pick-up point personnel in advance of their arrival so that the personnel can be there to meet the customer
- The application also gives arrival directions to the pick-up point
An example of a pick up chain
![Punta Live Step 01](https://www.punta.fi/wp-content/uploads/2024/03/Punta_CC_Live_polku_01.png)
01
The customer places an order online and chooses pick-up time.
![](https://www.punta.fi/wp-content/uploads/2024/03/Punta_CC_Live_polku_02.png)
02
The store staff collects the ordered products and stores them in the best way until the pick-up. The application supports the storing of the order’s packages on numbered shelves
![](https://www.punta.fi/wp-content/uploads/2024/03/Punta_CC_Live_polku_03.png)
03
The customer is sent an SMS in which there is a link to a browser application which tells the time of the pick-up and arrival instructions to the pick-up point. The customer also announces their arrival through the application.
![](https://www.punta.fi/wp-content/uploads/2024/03/Punta_CC_Live_polku_04.png)
04
The customer arrives at the pick-up point and notifies the service personnel of their arrival.
![Punta Live Step 05](https://www.punta.fi/wp-content/uploads/2024/03/Punta_CC_Live_polku_05.png)
05
The store personnel deliver the order to the customer who doesn’t even have to get out from the car.
![Punta Live Step 06](https://www.punta.fi/wp-content/uploads/2024/03/Punta_CC_Live_polku_06.png)
06
When the order is delivered the system marks it picked up and files it.
Punta Smart Solutions
Punta Admin Suite
Efficiency to the pick-up service through cloud service
- Punta Admin Suite is a cloud service to support Punta pick-up services and is for both customer service and users of higher management level
- Through Punta Suite you can centrally manage several pick-up points which enables the placement of customer service to one premises
- User friendly and easy to use
- Efficient remote support
- Situation and overall status of the orders
- Backdata, eg. of complaints
- Follows and manages both the automated pick-up points and pick-up service points
- The browser-based user interface doesn’t require downloading of an application or software and it can be used both on a computer and a mobile device
![Punta Admin Suite Ordes](https://www.punta.fi/wp-content/uploads/2024/03/Punta-Admin-Suite-Ordes.png)
Additional modules for automated pick up
Adds flexibility to the pick-up
![Punta Live lisämoduuli infonäyttö](https://www.punta.fi/wp-content/uploads/2024/03/Punta-Live-lisamoduuli-infonaytto.jpg)
Info screen to create a situation picture
It is useful to show the employees the coming pick-ups with one glance on the info screen. The price of the info screen includes its installation to the pick-up point.
![Punta Live lisämoduuli ilmoittautumistyökalu](https://www.punta.fi/wp-content/uploads/2024/03/Punta-Live-lisamoduuli-ilmoittautumistyokalu.jpg)
Sign in tool
Easy-to-use keyboard allows the customer to notify the pick up point upon arrival. The keyboard can be placed outside in a suitable location, and entering the code can open a barrier or an automatic door.
![Punta Live lisämoduuli lipuketulostin](https://www.punta.fi/wp-content/uploads/2024/03/Punta-Live-lisamoduuli-lipuketulostin.jpg)
A ticket printer to enhance the logistics
Picking up the products from the warehouse is one of the most important points in optimizing the pick-up service. A ticket printer that is easy to read, contains all the important information and tags for the pick-up enables an efficient retrieval of products from the warehouse and an easy storage management. Most importantly, this minimizes the workload of the store personnel and the possibility of human errors.