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Since 2016, more than 500 million parcels have been delivered through Punta parcel machines. Most numbers in this industry point forward: machines planned, networks announced, rollouts promised. This one points back. It is not a projection but a track record, built in one of the most APM-mature markets in the world.

Punta’s lockers weren’t designed as one-way infrastructure. The same unit that hands a parcel out is built to take one back in.

Out-of-home (OOH) delivery isn’t a side channel anymore. It’s infrastructure. Most locker networks are still designed the old way: sized once, fixed forever, then left to either sit half-empty or choke on volume they were never built to carry. Punta built its hardware around a different premise. A locker installation should be able to change shape as fast as the market around it does.

Most parcel lockers are built for one carrier. They carry that carrier’s branding, run on that carrier’s software, and accept that carrier’s parcels. The locker is an extension of the carrier’s network, not a piece of shared infrastructure. That model made sense when one operator dominated last-mile delivery in a given market. It makes less sense now.

Running an APM network is not a product launch. It is an infrastructure commitment that plays out over years, across hundreds of locations, in every weather condition imaginable. Since 2016, we have been doing exactly that. Here is what a decade of live network operation has taught us.

Automated parcel machines have been part of last-mile logistics for years. Deploying them reliably at network scale takes a different kind of infrastructure thinking. Punta has been doing exactly that since 2016.